Please read these terms and conditions carefully before using our e-commerce website for custom products. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.
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- Introduction
1.1 This e-commerce website is owned and operated by Sanford Barnes Ltd, T/A Reflex Exhibitions, registered in the United Kingdom under company number 04293757.
1.2 These terms and conditions govern your use of our website, including the purchase and sale of custom products. By placing an order through our website, you are entering into a legally binding agreement with us.
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- Custom Product Orders
2.1 Custom products are made-to-order based on the specifications provided by the customer. It is your responsibility to ensure that the specifications, including design, color, size, and any other details, are accurate and suitable for your requirements.
2.2 We reserve the right to refuse any custom product order if we believe the specifications violate any laws, infringe on intellectual property rights, or are deemed offensive, inappropriate, or objectionable.
2.3 Once an order is placed, it cannot be modified or canceled. We will proceed with manufacturing the custom product based on the specifications provided.
2.4 Cancelation
Right to Cancel: As a consumer, you have the right to cancel your order for personalised goods within 7 days from the date of receipt, without providing any reason. This right can be exercised regardless of the condition of the goods. However, please note that this right to cancel does not apply to bespoke or custom-made items that are tailored specifically to your requirements.
Notification of Cancellation: If you decide to cancel your order for personalised goods, you must notify us in writing imediatelly and before your items has been sent to print. You can do this by contacting our customer service team via email. Please provide your order details and clearly state your intention to cancel the order. For any order canceled for the reson of not being able to supply print ready artwork or requiring a shorter dispatch time than that stated on your order, a 10% admin and restocking charge will be deducted from your refund.
Return of Goods: Upon cancellation, you are responsible for returning the goods to us in their original condition and packaging, at your own expense. We recommend using a tracked and insured delivery service to ensure the safe return of the items. Please include a copy of your order confirmation or a note with your contact details and order number to facilitate the return process.
Refund Process: Once we receive the returned personalised goods and verify their condition, we will process the refund within 14 days. The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed upon. Please note that we may deduct any direct costs incurred in returning the goods from the refund amount.
Exceptions: Personalised goods that are faulty, damaged, or not as described are eligible for a refund or replacement, even if they are custom-made. If you receive such items, please contact our customer service team immediately, providing details and photographic evidence if possible. We will arrange for the return of the faulty goods and offer you a refund, replacement, or repair, depending on the circumstances.
Customer Responsibilities: It is your responsibility to ensure that any personalization details provided during the ordering process are accurate and free from errors. We cannot be held liable for mistakes made by the customer. Please review your order carefully before placing it to avoid any disappointment or the need for returns.
Contact Information: If you have any questions or concerns regarding our returns policy or need assistance with the returns process, please contact our customer service team. We are available at sales@reflexexhibitions.com
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- Pricing and Payment
3.1 All prices displayed on our website are in GBP (British Pound Sterling) and include any applicable taxes, unless otherwise stated.
3.2 We reserve the right to change the prices of our custom products at any time without prior notice. However, the price charged for an order will be the price displayed at the time of order placement.
3.3 Payment for custom product orders must be made in full at the time of order placement. We accept payment through secure online payment methods specified on our website.
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- Shipping and Delivery
4.1 We will make reasonable efforts to manufacture and deliver the custom product within the estimated time frame provided at the time of order placement. However, delivery times are approximate and may vary due to factors beyond our control. Shipping times are NOT guaranteed by either ourselves or our couriers. We will not be held liable for any shipping delays or losses. We advise that all date-sensitive orders should be collected from our factory in person or by your own same day courier, by selecting “customer collect” at the checkout.
4.2 Missing or None-delivered items – 5 working days must lapse following a missing or non-delivered item from the scheduled delivery day, to allow a full investigation by our carriers. Items will NOT be reproduced during this time period and items will only be remanufactured once this time period is over and the item(s) have been confirmed as lost. Refunds will only be issued if goods are not located by our shipping agent after 14 days from the sheduled delivery date.
4.3 Shipping costs will be calculated and displayed at the time of order placement. The customer is responsible for providing accurate shipping information. We are not responsible for any delays, loss, or damage that may occur during shipping.
4.4 Risk of loss or damage to the custom product passes to the customer upon delivery. It is the customer’s responsibility to inspect the product upon delivery and report any damages or defects within 48 hours of delivery.
4.5 International shipments – All local taxes and duties will be payable by the purchaser.
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- Returns and Refunds
5.1 Custom products are made-to-order and are not eligible for returns or refunds unless they are defective or do not match the specifications provided by the customer, which is compliant with the UK Distance Selling Act.
5.2 To request a return or refund, the customer must notify us in writing within 7 days of receiving the custom product, providing details of the defect or discrepancy. We may require supporting evidence such as photographs to assess the claim.
5.3 If a return or refund is approved, we will either repair or replace the defective custom product or issue a refund, at our discretion.
5.4 Express production charges cannot be refunded under any circumstances.
Please note that this returns policy is provided as a guide and does not affect your statutory rights as a consumer under the UK Distance Selling Act.
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- Intellectual Property
6.1 By placing an order for a custom product, the customer represents and warrants that they have the legal right to use any designs, logos, trademarks, or other intellectual property provided to us for the purpose of customization.
6.2 The customer agrees to indemnify and hold us harmless from any claims, costs, damages, or liabilities arising from the unauthorized use of intellectual property in relation to the custom product.
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- Limitation of Liability
7.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our website, or the purchase, manufacture, or use of the custom product.
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- Governing Law and Jurisdiction
8.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
8.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
9. TERMS
(a) Our standard terms for approved accounts are strictly net 30 days unless otherwise agreed in writing.
(b) Goods will only be supplied on account provided we receive an official company order, and agreed payments terms are adhered to.
(c) All goods remain the proper Exhibitions until all sums owing are paid in full, but the risk shall pass to the Purchaser immediately the goods are delivered.
(d) We reserve the right to withhold further supplies if any account becomes overdue and interest may be charged on overdue accounts in accordance with the Statutory provisions of law.
10. Amendments
10.1 We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions periodically.
By using our website and placing an order for a custom product, you acknowledge and agree to be bound by these terms and conditions. If you have any questions or concerns, please contact us at sales@reflexexhibitions.com
